Airports are entering one of the most transformative decades in their history. Passenger volumes are rising, operational complexity is increasing, and the pressure to deliver seamless, safe, and efficient travel experiences has never been higher. At the same time, Artificial Intelligence is rapidly reshaping how airports think about operations, infrastructure, and decision making.  In response to this … Continued

Facility teams live in a swirl of data, ranging from BMS alarms, work orders, sensor streams, comfort complaints, energy spikes, daily inspections and compliance checks. Every morning the question is the same: What needs attention today, and in what order? Is vital equipment supporting core systems in the building running as expected? Facility Managers (FMs) … Continued

Every winter season, facility teams face the same challenge: remembering the precise operational settings that kept their buildings running smoothly during the last cold‑weather event. Whether it’s humidity setpoints, air‑handling unit adjustments, or temporary overrides implemented to protect equipment and maintain occupant comfort, the details matter. And yet, they’re often buried in documents and logs … Continued

Across airports, hospitals, multi-site corporations and university campuses, organizations generate tens of thousands of work orders each year. Strong preventive maintenance programs dictate that every task is consistently documented. Beyond that, there is corrective maintenance, inspections, seasonal tune-ups, and more. Work orders are the heartbeat of facilities operations. They tell the story of what’s happening inside … Continued

Over 60% of facility managers say their time is consumed by work order management, leaving far less time for the strategic work. For technicians, the story is similar. Organizations share that time performing hands-on work falls between 18-30%. When someone reports a new issue, traditional workflows dictate manual data entry, and it can take a while before … Continued

Every commercial building functions as a complex ecosystem, constantly generating data across systems and assets. Willow helps organizations harness this crucial raw data and transform it into contextual intelligence and measurable operational outcomes. As a companion experience, Willow Copilot gives stakeholders a conversational way to answer questions that matter. Willow Copilot simplifies daily workflows. Technicians … Continued

From badge swipes for building access to Wi-Fi connectivity logs with device and user-identifiable information, facilities constantly generate sensitive data. This spans areas like occupancy, energy usage, maintenance, and asset performance. While it’s critical for optimizing operations, reducing costs, and enhancing occupant experience, it also introduces security risks if not properly protected. Security incidents and … Continued

Fast, data-driven decision-making is essential in understanding how buildings, operational systems and maintenance teams are performing. Today, thousands of data points from equipment health to energy usage to contractor performance make managing properties feel like navigating a labyrinth. Traditionally, pulling this data together for planning and action has meant time-consuming reports and manual analysis. But with … Continued

In modern building management, Willow offers Skills, intelligent rules that monitor and analyze asset performance. Insights are the actionable results these Skills generate. Together, they are vital for identifying issues or optimizing operations, and ensuring a safe, efficient environment. Buildings can now evolve from reactive monitoring, overcoming challenges like missed inefficiencies and delayed responses to … Continued

From Sydney to Melbourne to Brisbane, Willow’s Australia Tour brought together leaders across medical, K-12 education, higher ed, and enterprise operations to explore how AI and Willow are transforming the way organizations manage and optimize their buildings. We kicked off the tour with an announcement of Willow Copilot General Availability. Willow Copilot is transforming building … Continued

Capital planning for large infrastructure portfolios such as airports, university campuses and hospitals is a complex and resource-intensive endeavor. With thousands of assets to manage, facilities teams constantly face challenges. They have to prioritize repairs, replacements, and investments in a way that maximizes operational efficiency and minimizes long-term costs. One of the most critical steps … Continued

In today’s world of smart buildings and sustainable operations, laboratories present a unique challenge. They’re energy-intensive, safety-critical environments where inefficiencies can lead to significant costs. Fume hoods are a critical piece of lab infrastructure, essential for protecting researchers from hazardous fumes. However, when left to run continuously, they can have a significant impact on HVAC system … Continued

Willow and Microsoft partnered recently on a series of nationwide executive briefings in Dallas, New York City and Redmond. We hosted panels with industry experts joining us from organizations including Dallas-Fort Worth International Airport (DFW), Walmart, Northern Arizona University, Georgia Southern University, Children’s Health, Brookfield Properties and UT Southwestern Medical Center to tell their stories … Continued

Fast onboarding and deployment unlocks immediate value, accelerating customer success and driving faster returns on investment. At Willow, our Deployment & Activation (D&A) team engage early, lighting up spatial, static and live data in the knowledge graph as a secure Single Tenant instance is stood up. The environment is tailored to generate insights and automate actions, … Continued

AI is a broad space with a spectrum of techniques to support a diverse set of use cases, each requiring different forms of intelligence and computational strategies. Chain of thought conversations and content generation are powered by GenAI. Machine learning models forecast equipment failures and energy demand using historical and real-time data, while optimization and … Continued

The challenge In today’s complex building environments, operational excellence depends on two things: having great teams and tools with deep domain expertise and the ability to adapt quickly. But many organizations are facing a dual challenge: their most experienced operators are retiring, and their building systems are becoming more data-rich and dynamic than ever. Our solution  … Continued

Effective Capital Planning and execution relies on fast data-driven decision making. However, managing and analyzing vast amounts of facility data can be a challenge. Imagine believing you have a firm grasp on the performance of your campus facilities, staff, and contractors, only to realize that the reality is far more complex. With countless data points … Continued

In the world of building digitization, we’re standing at the intersection of legacy documentation and cutting-edge AI. Whether it’s architectural plans, HVAC schematics, commissioning handover documents, or electrical single-line diagrams, every building tells a story. The challenge? These stories are often buried in disparate, static documents. That’s where AI-powered subgraph generation presents an opportunity to … Continued

Across domains and industries—from healthcare and higher education to retail and transportation—field teams are facing a silent crisis: the risk of knowledge loss as seasoned technicians retire, taking with them decades of specialized knowledge. In fact, research shows that 70% of service organizations fear losing critical expertise in the next 5 to 10 years due … Continued