Willow is a leading and differentiated Software as a Service solution built on Microsoft Azure. Willow+ brings together Willow’s technology and solutions with the power of Microsoft.
Willow continues to invest in building out its AI capabilities, in collaboration with Microsoft and leveraging Azure AI and Azure OpenAI Services. Following on the heels of Willow Activate, Willow Copilot will enable a user to use natural language chat to ask questions about their facilities and buildings that would otherwise take browsing around the Willow App and inferring information provided by one or more pages. The Copilot will also maintain context in the conversation to support follow-up questions and the ability to complete workflows, including interactive assist while interpreting, diagnosing, mitigating and resolving insights and work orders in the field.
Experience the future of asset and facilities management today with the seamless integration of Willow and Microsoft’s Dynamics 365 Field Service.
Willow delivers the oversight, insight, and foresight needed to change the way buildings and infrastructures are managed. We enable clients to understand, respond to, and anticipate complex facility conditions – in real time and over time – on one integrated platform.
More than digitization, our approach breaks down silos to fuse data and skills. Dynamics 365 Field Service takes advantage to improve how assets are managed and maintained. Willow processes millions of IoT telemetry streams and generates real-time insights that are seamlessly pushed into Microsoft Dynamics 365 Field Service as work orders for action by the field.
Willow injects context into the service process. A challenge with traditional maintenance tasks is the time spent gathering related context about where, what, and how to address a service request. Dynamics 365 Field Service users will now have a link into Willow, giving direct access to related entities, service manuals, IoT telemetry trends, and 3D asset visualizations.
The fusion of these two powerful platforms enables the shift from preventative maintenance routines to predictive maintenance and introduces enhanced automation capabilities. Work orders are automatically categorized and assigned to the team responsible for maintaining the underlying system or space in the facility. As the work gets underway, the field technician can choose to update the status, comment, attach photos, and re-assign a work order in either Willow or Field Service and the two platforms stay in sync so other teams can see the updates in real-time.
Willow’s Activate Technology suggests energy optimization opportunities for an entire portfolio. This enables the asset management team to move from performing reactive maintenance to proactive sustainability actions. Through the Willow integration, Dynamics 365 Field Service users can make capital planning decisions, optimize control sequences, and take advantage of real-time monitoring-based commissioning insights.