Blog

As a frontier AI-driven platform, a customer-obsessed mindset keeps Willow anchored in the practical realities of facilities, infrastructure, and operations. It pushes product decisions toward real-world problems. These include reducing downtime and simplifying workflows. Customer signal directs where the platform should evolve next, which in turn shapes the Willow experience. Willow prioritizes the highest-impact pain points, … Continued

AI-powered knowledge graphs are transforming building management by turning fragmented operational data into structured layers that can be queried. When paired with 3D views of systems, they unlock a new era of intuitive facility operations. Knowledge graphs bring isolated systems together by mapping relationships between assets, spaces and data. 3D models add spatial intelligence, highlighting … Continued

While HVACs contribute on the order of 40% of a building’s operational expenses, whole‑building strategies can yield up to 70% reductions. Modern campuses, airports, stadiums and healthcare facilities operate as interconnected ecosystems. Willow’s platform is built to unify systems, correlate signals across them, and deliver operational intelligence. Stepping beyond traditional HVAC-centric fault detection, Willow has … Continued

Every winter season, facility teams face the same challenge: remembering the precise operational settings that kept their buildings running smoothly during the last cold‑weather event. Whether it’s humidity setpoints, air‑handling unit adjustments, or temporary overrides implemented to protect equipment and maintain occupant comfort, the details matter. And yet, they’re often buried in documents and logs … Continued

Across airports, hospitals, multi-site corporations and university campuses, organizations generate tens of thousands of work orders each year. Strong preventive maintenance programs dictate that every task is consistently documented. Beyond that, there is corrective maintenance, inspections, seasonal tune-ups, and more. Work orders are the heartbeat of facilities operations. They tell the story of what’s happening inside … Continued

Over 60% of facility managers say their time is consumed by work order management, leaving far less time for the strategic work. For technicians, the story is similar. Organizations share that time performing hands-on work falls between 18-30%. When someone reports a new issue, traditional workflows dictate manual data entry, and it can take a while before … Continued

Experts anticipate the harsh winter storms blanketing the United States over the weekend costing the US economy over $100 billion in losses. Whether a facility is in a region with significant snowfall or one where an inch can halt a city, emergency preparedness is crucial in any location. A winter storm strains buildings as well … Continued

by Rick Szcodronski, Chief Product Officer, Willow We are quickly moving towards a world where AI agents help solve the resource and skill constraints facing facility operations while reducing ballooning energy costs. But successfully disrupting the status quo in how facilities in the built environment have been operating for the past few decades starts with … Continued

From hospitals and airports to stadiums and university campuses, organizations in the US lose on the order of $50 billion annually due to unplanned downtime in their facilities. This figure includes mechanical equipment failures in HVAC systems, outages, process disruptions, emergency repair costs, and downstream impact. Consider the chain reaction triggered when a single air … Continued

The Joint Commission (TJC) accredits 22,000+ organizations including 4,000+ hospitals. For many, the survey remains one of the most demanding operational challenges in healthcare. It’s difficult to maintain continuous readiness across clinical operations, facilities management, life safety, and emergency preparedness. The standards are rigorous, expectations are high, and consequences of noncompliance are significant. But the … Continued

Every commercial building functions as a complex ecosystem, constantly generating data across systems and assets. Willow helps organizations harness this crucial raw data and transform it into contextual intelligence and measurable operational outcomes. As a companion experience, Willow Copilot gives stakeholders a conversational way to answer questions that matter. Willow Copilot simplifies daily workflows. Technicians … Continued

From badge swipes for building access to Wi-Fi connectivity logs with device and user-identifiable information, facilities constantly generate sensitive data. This spans areas like occupancy, energy usage, maintenance, and asset performance. While it’s critical for optimizing operations, reducing costs, and enhancing occupant experience, it also introduces security risks if not properly protected. Security incidents and … Continued