Case Study

Dallas Fort Worth International Airport: Pioneering the Future of Airport Operations with Willow

Creating a blueprint for airports worldwide

Willow’s platform has changed how DFW’s facilities teams operate. Maintenance schedules are being optimized for off-peak hours, and facilities managers can now predict asset failures before they happen—minimizing airport disruptions and keeping critical infrastructure functional. Maintenance teams can also verify that the work performed directly resolves the issues detected in live system data, creating a powerful feedback loop where data validates performance improvements. This maximizes efficiency and ensures every site visit delivers measurable results. Furthermore, by codifying institutional knowledge into Willow Skills, Willow helps DFW preserve continuity as experienced staff retire.

DFW’s partnership with Willow is enabling the airport to “transform travel.” As DFW continues to innovate, its success serves as a blueprint for other airports worldwide, and their data-driven approach has positioned DFW as a leader in airport innovation and sustainability. Through the partnership, DFW and Willow have built the necessary integrations for legacy systems, making it easier for other airports to replicate their success using the same technological advancements.

For other airports considering digital twin technology, we’ve got to find a better way to operate our facilities. This is the way.”

Bill Grozdanich, Vice President of Controls and Analytics, DFW.

Cut costs, save energy, and drive sustainability with the #1 AI-driven platform for the built world.

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Airport Profile

Dallas Fort Worth International Airport (DFW) is a global leader in air travel, spanning 17,000 acres and serving over 87 million passengers annually. As the world’s third-busiest airport, DFW operates seven runways, five terminals (with a sixth under construction), and a robust ecosystem of airlines, cargo services, and administrative facilities. Guided by a five-year strategic plan, DFW’s mission is to “transform travel” through sustainability, cost-efficiency, and customer-centric innovation.