Whether it’s maintaining aging infrastructure, managing rising energy cost, or keeping operations running without interruption, facility teams aspire to do more with less. Operational AI delivers on this promise. It gives organizations the ability to act before problems escalate and make decisions grounded in data. The value this unlocks goes far beyond incremental efficiency gains. … Continued

AI-powered knowledge graphs are transforming building management by turning fragmented operational data into structured layers that can be queried. When paired with 3D views of systems, they unlock a new era of intuitive facility operations. Knowledge graphs bring isolated systems together by mapping relationships between assets, spaces and data. 3D models add spatial intelligence, highlighting … Continued

Experts anticipate the harsh winter storms blanketing the United States over the weekend costing the US economy over $100 billion in losses. Whether a facility is in a region with significant snowfall or one where an inch can halt a city, emergency preparedness is crucial in any location. A winter storm strains buildings as well … Continued

From hospitals and airports to stadiums and university campuses, organizations in the US lose on the order of $50 billion annually due to unplanned downtime in their facilities. This figure includes mechanical equipment failures in HVAC systems, outages, process disruptions, emergency repair costs, and downstream impact. Consider the chain reaction triggered when a single air … Continued

The Joint Commission (TJC) accredits 22,000+ organizations including 4,000+ hospitals. For many, the survey remains one of the most demanding operational challenges in healthcare. It’s difficult to maintain continuous readiness across clinical operations, facilities management, life safety, and emergency preparedness. The standards are rigorous, expectations are high, and consequences of noncompliance are significant. But the … Continued

Refrigeration cases and cooling systems consume roughly 1.3 quadrillion BTUs annually, accounting for about 7% of all commercial energy use in the U.S. From pharmacies and retail stores to healthcare labs, refrigeration ensures safety, compliance, and operational continuity. Yet, these systems are complex, energy-intensive, and can account for up to half of a facility’s total energy footprint. When refrigeration … Continued

Indoor Air Quality (IAQ) is critical when thousands of people gather in environments like airports, hospitals, university campuses, and stadiums. These spaces experience rapid fluctuations in occupancy, which can lead to spikes in CO₂ levels and other pollutants. Traditional HVAC systems often operate on fixed schedules or assumptions, making it difficult to respond dynamically to … Continued

Did you know that Americans spend approximately 90% of their lives in indoor environments? The U.S. Environmental Protection Agency first shared this finding back in 1994 with the National Human Activity Pattern Survey and since then, the figure has inched upwards. A more recent study published in 2024 in the Journal of the American Planning Association shows … Continued

In today’s facility operations, increasing operational efficiency requires the most powerful lever available: workforce productivity benchmarks. Metrics such as First-Time Fix Rate (FTFR), technician utilization, and repeat visit reduction directly influence cost and performance. Customer data shows that labor costs can account for up to 80% of operating budgets. With nearly 50% of skilled professionals … Continued

In the evolving landscape of building management, organizations are increasingly seeking smarter, more resilient ways to optimize operations, reduce costs, enhance occupant experience, and move away from reactive maintenance. Imagine this real-world use case: A water leak at an airport goes undetected, leading to a burst pipe, forcing a runway out of commission and triggering … Continued

At Willow, building a “data estate for real estate” speaks to constructing the architecture, systems, and processes that allow built environments to integrate, analyze, and act on operational data in a way that enables insights, automation, decisioning, and intelligence.  A data estate refers to the full scope of data assets, both raw as ingested from … Continued

Digital Twins and AI are transforming real estate. Data-driven management of buildings is improving efficiency, sustainability, tenant experience, and long-term asset value. By integrating static, spatial and live data, Willow empowers stakeholders across the real estate ecosystem. In turn, this allows them to make smarter decisions, improve operational efficiency, and enhance tenant satisfaction. Willow caters to … Continued

Fast onboarding and deployment unlocks immediate value, accelerating customer success and driving faster returns on investment. At Willow, our Deployment & Activation (D&A) team engage early, lighting up spatial, static and live data in the knowledge graph as a secure Single Tenant instance is stood up. The environment is tailored to generate insights and automate actions, … Continued

Across domains and industries—from healthcare and higher education to retail and transportation—field teams are facing a silent crisis: the risk of knowledge loss as seasoned technicians retire, taking with them decades of specialized knowledge. In fact, research shows that 70% of service organizations fear losing critical expertise in the next 5 to 10 years due … Continued