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Every commercial building functions as a complex ecosystem, constantly generating data across systems and assets. Willow helps organizations harness this crucial raw data and transform it into contextual intelligence and measurable operational outcomes. As a companion experience, Willow Copilot gives stakeholders a conversational way to answer questions that matter.
Willow Copilot simplifies daily workflows. Technicians can quickly locate assets, conversationally find technical details buried in O&M manuals, and close tickets with AI-generated comments summarizing their session. Facility Managers can gather insights on avoidable costs and generate maintenance schedules for the team. Planners and Executives can analyze ratios of preventive vs corrective maintenance activities, identify patterns in stagnation of work items, and identify bad actors for asset strategy decisions of repair vs replace as part of capital planning.
Below, we explore ten practical ways Willow Copilot streamlines building operations and elevates decisions from reactive to proactive.
A relatable problem across patient rooms in busy hospitals, conference rooms in office buildings and lecture halls across university campuses is room comfort. When occupants raise the issue of a room being too hot or too cold, facility teams have to figure out quickly which VAV the room is served by to investigate further. Willow’s knowledge graph maintains relationships across Terminal Units, the HVAC Zones they serve, and the spaces that belong within that zone. Willow Copilot makes that information readily available.
Willow Copilot leverages the Knowledge Graph that maintains relationships between rooms, HVAC zones, and VAVs.
Willow helps organizations pinpoint the most impactful energy-saving opportunities with Skills and Insights tied to Assets in a given building. Tracking Avoidable Cost as a KPI, facility teams can ask for Insights filtered by greatest cost and energy impact, ensuring that high-value actions rise to the top. Willow Copilot makes this process effortless with a prompt asking for the top Avoidable Cost drivers, and the response provides prioritized recommendations that translate directly into measurable savings.
Work orders are the heartbeat of operations, but it’s easy for some items to stagnate or for preventive work to get crowded out by corrective urgencies. Willow Copilot enables facility teams to conversationally access this information. Filtering on a specific status like ‘Waiting for Vendor’, teams can ask how long tickets have stagnated. Health metrics to track if work is largely reactive or preventive can be assessed with prompts like, “What % of PMs vs CMs this quarter? Trend by building.” Or ask for overdue Compliance tasks.
With this lens, managers can rebalance workloads, reassign aging tasks, and correlate stagnation with specific assets or constraints such as parts on backorder or vendor scheduling. As a result, Willow Copilot helps facility teams identify choke points to focus on and improve operational efficiency.
Bad actors are assets that consistently generate issues, require frequent maintenance, and accumulate long work order histories that are costly to organizations. These assets may impact performance, system uptime, and incur costly replacement of parts. They may also influence asset lifespan, and overall maintenance productivity. With a carefully constructed prompt, Willow Copilot can quickly surface assets with recurring issues, long resolution times, and high maintenance frequency. These insights help organizations make informed decisions about repair vs. replace. See Identifying “Bad Actor” Assets for Capital Planning – Willow.
Across industries, organizations are struggling with the risk of knowledge loss as seasoned technicians retire. Many attempt to solve this problem by digitizing their institutional knowledge, but solutions are often clunky, hard to maintain, or simply not user-friendly in the field. Documentation is often scattered across PDFs, commissioning notes, technician comments, and vendor manuals. Willow centralizes and contextualizes these docs with assets they relate to in the Knowledge Graph. Further, when problems do occur, Insights provide a list of Diagnostics with Pass/Fail status.
Willow Copilot is grounded in customer-uploaded docs and understands Diagnostic Insights, simplifying the technician workflow. Before the visit, teams can prompt for what tools and spare parts to carry. During the visit, a technician may ask: “Summarize diagnostic steps taken for VAV-3-142 in the last two visits.” When needing expert help, “Link me to the reheat valve spec sheet.” See How Willow Copilot Tackles the Field Knowledge Gap – Willow.
Building signals are dynamic as temperatures, flows, pressures, and valve positions shift in real time. When reviewing Insights generated due to exceeded thresholds or other criteria, it can be helpful to access Last Known Value (LKV) or historical telemetry for related points.
This helps facility teams validate setpoints, confirm whether controls are responding, and identify oscillations or drift as part of addressing Insights. See Property Management with Willow Copilot – A BNP Paribas Real Estate Story – Willow.
Alarms are essential, but too many can be paralyzing. With Willow Copilot, Daily Briefing tuns the problem on its head and allows teams to proactively get a report on what’s happing in the building and if anything needs attention.
Offered as a clickable Hint on the building home page, Daily Briefing rolls up top insights by severity and energy impact, with relevant assets. Links to related work orders make it easy to navigate to get additional details.
The proactive reports and summaries that reflect a building’s rhythm help with alarm overload. Facility Managers can prioritize actions that actually move the needle. Reduced alarm fatigue improves accountability and shared situational awareness across teams.
Insights in Willow are actioned via Work Orders. Once work orders are assigned to technicians, a common problem is to effectively capture how the issue was resolved with a detailed summary in closing comments. As a companion experience, Willow Copilot makes it simple to generate a summary of problem resolution and update work orders conversationally. At the end of a problem resolution session, a technician can prompt, “Generate a 100-word summary on how I resolved the problem today.” This can be added to the ticket with a Willow Copilot Action, “Close this ticket.” This helps teams improve operational efficiency with a conversational workflow and a faster dispatch-to-resolution loop.
Every building and user is unique. Willow Copilot makes it easy to store preferences. With Memories, it is as simple as stating in a prompt, “Remember this: Always show responses in Spanish”, or “Save this memory: When showing Daily Briefing, remind me to check the Zone Air Temperature on AHU1.”. Individuals within the organization can prioritize insights relevant to them and save customized prompts that they run often. See Memories – Willow Support.
Platforms are the most effective when teams can confidently use them. Willow Copilot makes it easy to learn about various features and how they work. Users can ask a specific question like “Can I filter on tickets by Job Type?” or a about a concept.
Willow Copilot brings together strands of building operations, from avoidable cost analytics and work order history to personalization and product help. With simple prompts, teams can get contextual responses and take precise actions. Technicians save time by locating assets quickly and following proven diagnostic steps. Managers gain clarity on backlog health, PM/CM balance, and daily priorities. Analysts can correlate live telemetry with historical behavior and identify emerging issues before they become expensive failures.
Willow Copilot helps organizations move from reactive firefighting to proactive optimization. By capturing institutional knowledge, it helps access best practices conversationally. Daily briefings and simplified workflows make building operations efficient, reliable, and human-centered. As buildings evolve, balancing comfort, energy, compliance, and cost all matter. Willow Copilot helps turn this data into decisions, and decisions into measurable outcomes.